Track an order, start a return, open a support ticket or get in touch — everything in one place.
Track your order
Enter your order number and the email address you used at checkout to see the status of your order. Once your parcel has shipped, you will also receive an email with the courier tracking link.
Returns & refunds
Changed your mind or received a damaged item? Here is how to start a return:
- Read our Return & Refund policy to check your order is eligible.
- Open a ticket below and choose Returns & refunds. Include your order number and, for damaged items, a photo.
- Our team will reply with return instructions and, where applicable, a return shipping label.
Refunds are issued to your original payment method once we have received and checked the returned item.
Support tickets
Open a new ticket or follow up on an existing one. You will receive an email every time we reply.
Already opened a ticket? View and reply to your tickets.
Contact us
- Email: support@makeitbuy.com
- Hours: Monday – Saturday, 9:00 – 18:00 (CET)
- Phone / WhatsApp: [PLACEHOLDER – add number or remove this line]
- Contact form: Send us a message
We aim to reply within 24 hours on working days.
