{"id":1856,"date":"2026-09-27T15:58:43","date_gmt":"2026-09-27T13:58:43","guid":{"rendered":"https:\/\/makeitbuy.com\/support\/"},"modified":"2026-10-15T00:45:35","modified_gmt":"2026-10-14T22:45:35","slug":"support","status":"publish","type":"page","link":"https:\/\/makeitbuy.com\/it\/support\/","title":{"rendered":"Supporto"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\">Track an order, start a return, open a support ticket or get in touch \u2014 everything in one place.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-82d461e8 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#track-order\">Track my order<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#returns\">Returns &amp; refunds<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#tickets\">Open a ticket<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#assistant\">AI assistant<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#contact\">Contact us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#help\">FAQs &amp; policies<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"track-order\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Track your order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Enter your order number and the email address you used at checkout to see the status of your order. Once your parcel has shipped, you will also receive an email with the courier tracking link.<\/p>\n\n\n<div class=\"woocommerce\"><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"returns\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Returns &amp; refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Changed your mind or received a damaged item? Here is how to start a return:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Read our <a href=\"\/returnrefunds\/\">Return &amp; Refund policy<\/a> to check your order is eligible.<\/li>\n\n\n\n<li>Open a ticket below and choose <strong>Returns &amp; refunds<\/strong>. Include your order number and, for damaged items, a photo.<\/li>\n\n\n\n<li>Our team will reply with return instructions and, where applicable, a return shipping label.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are issued to your original payment method once we have received and checked the returned item.<\/p>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"tickets\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Support tickets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open a new ticket or follow up on an existing one. You will receive an email every time we reply.<\/p>\n\n\n\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\" style=\"border: none !important;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpsc-body\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"wpsc-page-snippets\" style=\"display: none;\">\n\t\t\t\t<div class=\"wpsc-editor-attachment upload-waiting\">\n\t\t\t\t\t<div class=\"attachment-label\"><\/div>\n\t\t\t\t\t<div class=\"attachment-remove\" onclick=\"wpsc_remove_attachment(this)\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-inline--fa fa-times fa-w-11\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"attachment-waiting\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\/**\n\t\t\t\t * Get create ticket form\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_ticket_form() {\n\n\t\t\t\t\tif (wpsc_is_description_text()) {\n\t\t\t\t\t\tif ( confirm(supportcandy.translations.warning_message)) {\n\t\t\t\t\t\t\tcurrent_ticket = jQuery('#wpsc-current-ticket').val();\n\t\t\t\t\t\t\twpsc_clear_saved_draft_reply( current_ticket );\n\t\t\t\t\t\t}else{\n\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\tif (supportcandy.is_reload != 1) {\n\t\t\t\t\t\twpsc_scroll_top();\n\t\t\t\t\t} else { supportcandy.is_reload = 0 }\n\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_ticket_form',\n\t\t\t\t\t\t_ajax_nonce: supportcandy.nonce\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\t\/**\n\t\t\t\t * Get individual ticket\n\t\t\t\t *\/\n\t\t\t\tfunction wpsc_get_individual_ticket(id) {\n\n\t\t\t\t\tjQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active');\n\t\t\t\t\tjQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active');\n\t\t\t\t\tjQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list);\n\n\t\t\t\t\t\/\/ set url\n\t\t\t\t\tvar url = new URL(window.location.href);\n\t\t\t\t\tvar search_params = url.searchParams;\n\t\t\t\t\tsearch_params.set('wpsc-section', 'ticket-list');\n\t\t\t\t\tsearch_params.set('ticket-id', id);\n\t\t\t\t\turl.search = search_params.toString();\n\t\t\t\t\twindow.history.replaceState({}, null, url.toString());\n\n\t\t\t\t\tjQuery('.wpsc-body').html(supportcandy.loader_html);\n\n\t\t\t\t\t\/\/ set flag to differenciate between ticket list and individual ticket\n\t\t\t\t\tsupportcandy.ticketListIsIndividual = true;\n\n\t\t\t\t\tvar data = {\n\t\t\t\t\t\taction: 'wpsc_get_individual_ticket',\n\t\t\t\t\t\tticket_id: id,\n\t\t\t\t\t};\n\t\t\t\t\tsearch_params.forEach(function(value, key) {\n\t\t\t\t\t\tdata[key] = value;\n\t\t\t\t\t});\n\t\t\t\t\tjQuery.post(supportcandy.ajax_url, data, function (response) {\n\t\t\t\t\tjQuery('.wpsc-body').html(response);\n\t\t\t\t\twpsc_reset_responsive_style();\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t<\/script>\n\t\t\t\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Already opened a ticket?<\/strong> <a href=\"\/support\/my-tickets\/\">View and reply to your tickets<\/a>.<\/p>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"contact\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:support@makeitbuy.com\">support@makeitbuy.com<\/a><\/li>\n\n\n\n<li><strong>Hours:<\/strong> Monday \u2013 Saturday, 9:00 \u2013 18:00 (CET)<\/li>\n\n\n\n<li><strong>Phone \/ WhatsApp:<\/strong> [PLACEHOLDER \u2013 add number or remove this line]<\/li>\n\n\n\n<li><strong>Contact form:<\/strong> <a href=\"\/contact-us\/\">Send us a message<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to reply within 24 hours on working days.<\/p>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"help\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs &amp; policies<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/contact-us\/#faq\">Frequently asked questions<\/a><\/li>\n\n\n\n<li><a href=\"\/shipping-policy\/\">Shipping policy<\/a><\/li>\n\n\n\n<li><a href=\"\/returnrefunds\/\">Return &amp; refund policy<\/a><\/li>\n\n\n\n<li><a href=\"\/terms-of-service\/\">Terms of service<\/a><\/li>\n\n\n\n<li><a href=\"\/privacy-policy\/\">Privacy policy<\/a><\/li>\n\n\n\n<li><a href=\"\/my-account\/\">My account &amp; order history<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Track an order, start a return, open a support ticket or get in touch \u2014 everything in one place. Track your order Enter your order number and the email address [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1856","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/pages\/1856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/comments?post=1856"}],"version-history":[{"count":5,"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/pages\/1856\/revisions"}],"predecessor-version":[{"id":2244,"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/pages\/1856\/revisions\/2244"}],"wp:attachment":[{"href":"https:\/\/makeitbuy.com\/it\/wp-json\/wp\/v2\/media?parent=1856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}